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Customer Service Quality Survey
Customer Service Quality Survey
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The questionnaire will be submitted anonymously.
Overall satisfaction with the service you receive from RU
1
2
3
Your rating and comment (1-poor, 3-well):
Comment:
Promptness of decision-making, provision of information and provision of services
1
2
3
Your rating and comment (1-poor, 3-well):
Comment:
Quality of RU personnel work.
1
2
3
Your rating and comment (1-poor, 3-well):
Comment:
Correspondence of the provided service quality to its cost
1
2
3
Your rating and comment (1-poor, 3-well):
Comment:
What information and consulting services do you receive from the RU and what would you like to receive additionally (circular letters, notifications about changes to RU documents, automatic mailing about changes to the regulatory framework, changes to state regulation, etc.)?
Your comment:
Did you face the situations in the RU that were created in order to receive an illegal reward from you?
Your comment:
The main reasons for which you use RU services
Level of technical services
A long-standing relationship
Loyalty of RU personnel
Transparency of the RU Rules and Regulations
The service price-quality ratio
Absence of choice
Other (specify)
(you can choose several reasons)
Other:
What additional services are necessary to meet your needs and the needs of RU customers?
Your comment:
What actions of RU may lead to your refusal of services and cooperation with RU?
Your comment:
How has your opinion about RU changed during/after working with us?
Changed for the better
Without change
Changed for the worse
Evaluate the functionality, convenience and informativeness of the RU website
1
2
3
Your rating and comment (1-poor, 3-well):
Comment:
The type of service you received in RU:
Review and approval of ships and floating structures design
Technical supervision of ships
Technical supervision of small craft and jet skis
Technical supervision of containers
Technical supervision of HTC and depth survey
Recognition of enterprises and accreditation of testing laboratories
Certification of materials and products
Certification of management systems
Certification of ship safety management and security systems
Certification of compliance with ILO
Other (specify)
Other:
If you wish to receive an official response from the RU to the information specified in the "Your comment" field, please click " Receive an official response" and fill in the following fields. Filling in the fields is a simultaneous consent to the processing of personal data in accordance with the current legislation of Ukraine.
Receive an official response
The name of the organization/company
First name/Last name
First
Last
Your position
Your mailing address
Website
Send the Questionnaire by e-mail to the Shipping Register of Ukraine.
